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Software-Related Positions
1999-2002:
Fidelity Investments(contracting through Renaissance Worldwide)
Contract Software Developer
Designed, developed, deployed and supported Intranet-based business applications
for the Fidelity eBusiness (FeB) Operations group.
Primary projects were:
-
Incident Manager: Web-based real-time crisis management and reporting tool.
Incident Manager allowed Fidelity Internet Operations Center (IOC) personnel to
track any problems with Fidelity customer-facing websites (such as
www.fidelity.com), including impact levels, outage times and responsible
parties, and to log all actions taken while working a particular incident.
Incident Manager provided integrated access to existing paging and
change-management systems. Fully redundant Web and database servers
(with automatic data replication) provided 24x7x365 operation.
Incident Manager also provided reporting, trending and billing information
(such as total outage time per product, customer impact time per incident, etc.)
for IOC management and engineering personnel. (VB, ASP/IIS, ADO/ODBC, DHTML,
JavaScript, Java/JDBC, Oracle/PL-SQL)
-
IOC Spartan: Intranet-based repository for technical and business
information about Fidelity products under IOC monitoring. Pages and menus were
generated from Incident Manager and IOC Spartan database tables, allowing
maintenance by personnel with no training in HTML or web-server administration.
IOC Spartan also provided real-time links to statistics generated by Incident
Manager and other IOC tools, allowing Fidelity client organizations to track
their product's performance. (VB, ASP/IIS, ADO/ODBC, XML/XSL, DHTML,
JavaScript, Java/JDBC, Index Server, Oracle/PL-SQL)
For these projects, my responsibilities included:
- Prototyping and design of Web-based user interfaces
- Object-oriented analysis and design of server-based COM components
- Design and normalization of database schema
- Construction and deployment of all system elements
- Analysis, debugging and correction of production issues, using server
logs, ad-hoc SQL queries, etc.
Other duties included:
- Mentoring of other programming team members.
- Developing team coding standards.
- Providing debugging support and other technical services to other teams
within FeB.
Other technologies include Access, C++, Perl, UNIX shells and Windows API.
Programming environments include Windows NT and Sun Solaris.
1998-1999:
Fidelity Investments(contracting through Renaissance Worldwide)
Contract Software Developer
Designed and developed client/server and Intranet-based business applications
for the Fidelity Personal Investing and Brokerage Group (FPI&BG) Retail
Channel Services group. Analyzed existing FPI&BG client/server and Intranet
applications for Year 2000 compliance, and modified and tested them as
necessary to bring them into compliance. Major projects include:
- CVMS: call center scheduling and management tool. (VB, ADO/ODBC,
SQL Server)
- CVR: call volume reporting tool (VB, ADO/ODBC, SQL Server)
- CVMS Recap: data warehouse loader and analysis tools for CVMS data (VB,
VBA/Excel, ADO/ODBC, Perl, UNIX shell scripts, C++, SQL Server)
- C3: compensation system for multi-channel sales. (C, Java, Perl,
UNIX shell scripts, Oracle)
- SOLR: online news and compliance information system for phone
representatives (C, Windows API, Access)
- Symphony: customer-relationship management system (VB, C++, Java,
Oracle)
For these projects, my responsibilities included:
- Analysis and remediation of existing production code
- Object-oriented analysis and design of server-based components
- Implementation and deployment of all system elements
- Analysis, debugging and correction of production issues, using server
logs, ad-hoc SQL queries, etc.
Other technologies include IIS, HTML, and JavaScript. Programming
environments include Windows 95, Windows NT and Sun Solaris.
Designed and developed client/server, Internet and Intranet business applications for clients in
multiple industries including financial services, energy trading, telecommunications, retailing,
and health care. Facilitated requirement-gathering and design workshops with external and
internal clients.
Major business design projects include:
- TEAM: integrated account management system for LDDS (later WorldCom). LDDS had grown
through acquisitions, and at the time had literally dozens of separate IS systems for
account setup, voice and data line provisioning, trouble resolution, billing, etc.
TEAM was designed to provide a single, unified interface for all account management functions.
- OMEGA: comprehensive sales compensation system for Digital Equipment Corporation. OMEGA
was an existing Sapient sales compensation solution, heavily customized for Digital's needs.
OMEGA supported hardware, software and services sales, allowing commissionable revenue and
the resulting commissions to be calculated and tracked for individual sales representatives
as they transferred between specific sales "roles" at Digital. OMEGA also provided for
dynamically assigning and modifying sales goals and commission schedules, automatically
recalculating payments as necessary.
- ABP: in-store bakery production scheduling system for Shaw's Supermarkets. ABP used
projected baked-goods demand on a daily basis (using same-store and company-wide historical
sales data), automate ingredient ordering, and schedule baked-goods production.
- National Geographic Online: first-generation website for the National Geographic Society.
National Geographic Online included management systems for coordinating online content with
the Society's print publications. It also included gateways for subscription-only online content,
and a Web-based storefront for sales of Society memberships and merchandise.
Major development projects include:
- WorldClass: Customer relationship management system for Fidelity Investments Institutional
Services Company. WorldClass provided inbound and outbound sales representatives with a
complete history of all contacts with existing or potential customers, tracking customer
preferences, sales history and estimated future revenue potential. WorldClass also supported
definition and conduct of outbound sales campaigns, and allowed automatic distribution of
literature and marketing materials. (VB, C++, Oracle)
- Premier: natural gas trading system for Southern Natural Gas. Premier allowed traders
to nominate gas flows from production facilities to local delivery clients on a daily basis.
Premier calculated actual gas flows from measured data, allocated physical flows to nominated
contracts based on approved regulations, and calculated bills based on allocated flows and
published tariffs. (VB, CORBA, C++, Oracle)
Other duties included:
- Developed and taught internal classes in Visual Basic programming, good programming
practices, and client/server fundamentals.
- Mentored other programming team members.
- Conducted code and design reviews of other projects at Sapient.
- Developed internal sales forecasting tools.
- Developed HTML generators for issue-tracking systems.
Other technologies include Java, SQL, HTML, Watcom and Access. Programming environments
include Windows 3.11, Windows 95, Windows NT and Sun Solaris.
Coded and tested new development software in mainframe (Honeywell/Bull GCOS) and microcomputer
(MS-DOS and Windows) environments. Maintained existing software applications.
Provided configuration management for a 230-program U.S. Air Force data system.
Technologies include COBOL, C and C++.
Non-Software Positions
Contract electronics and test technician.
Submarine reactor plant operator. Received two Letters of Commendation from the
Commander, Submarine Forces, US Pacific Fleet (COMSUBPAC). Honorably discharged
as Electronics Technician First Class.
Education
Boston University Metropolitan College: Bachelor of Science in Computer Science, 1995.
Graduated summa cum laude.
This page last updated on October 18, 2002.
Except as noted, all contents copyright © 2002 by Edmund Schweppe. All rights reserved.
Feedback is greatly appreciated!
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