Resume

Designed, developed, deployed and supported Intranet-based business applications for the Fidelity eBusiness (FeB) Operations group. Primary projects were:

• Incident Manager: Web-based real-time crisis management and reporting tool. Incident Manager allowed Fidelity Internet Operations Center (IOC) personnel to track any problems with Fidelity customer-facing websites (such as www.fidelity.com), including impact levels, outage times and responsible parties, and to log all actions taken while working a particular incident. Incident Manager provided integrated access to existing paging and change-management systems. Fully redundant Web and database servers (with automatic data replication) provided 24x7x365 operation. Incident Manager also provided reporting, trending and billing information (such as total outage time per product, customer impact time per incident, etc.) for IOC management and engineering personnel. (VB, ASP/IIS, ADO/ODBC, DHTML, JavaScript, Java/JDBC, Oracle/PL-SQL)
• IOC Spartan: Intranet-based repository for technical and business information about Fidelity products under IOC monitoring. Pages and menus were generated from Incident Manager and IOC Spartan database tables, allowing maintenance by personnel with no training in HTML or web-server administration. IOC Spartan also provided real-time links to statistics generated by Incident Manager and other IOC tools, allowing Fidelity client organizations to track their product's performance. (VB, ASP/IIS, ADO/ODBC, XML/XSL, DHTML, JavaScript, Java/JDBC, Index Server, Oracle/PL-SQL)

For these projects, my responsibilities included:

• Prototyping and design of Web-based user interfaces
• Object-oriented analysis and design of server-based COM components
• Design and normalization of database schema
• Construction and deployment of all system elements
• Analysis, debugging and correction of production issues, using server logs, ad-hoc SQL queries, etc.

Other duties included:

• Mentoring of other programming team members.
• Developing team coding standards.
• Providing debugging support and other technical services to other teams within FeB.

Other technologies include Access, C++, Perl, UNIX shells and Windows API. Programming environments include Windows NT and Sun Solaris.

Designed and developed client/server, Internet and Intranet business applications for clients in multiple industries including financial services, energy trading, telecommunications, retailing, and health care. Facilitated requirement-gathering and design workshops with external and internal clients.
Major business design projects include:

• TEAM: integrated account management system for LDDS (later WorldCom). LDDS had grown through acquisitions, and at the time had literally dozens of separate IS systems for account setup, voice and data line provisioning, trouble resolution, billing, etc. TEAM was designed to provide a single, unified interface for all account management functions.
• OMEGA: comprehensive sales compensation system for Digital Equipment Corporation. OMEGA was an existing Sapient sales compensation solution, heavily customized for Digital's needs. OMEGA supported hardware, software and services sales, allowing commissionable revenue and the resulting commissions to be calculated and tracked for individual sales representatives as they transferred between specific sales "roles" at Digital. OMEGA also provided for dynamically assigning and modifying sales goals and commission schedules, automatically recalculating payments as necessary.
• ABP: in-store bakery production scheduling system for Shaw's Supermarkets. ABP used projected baked-goods demand on a daily basis (using same-store and company-wide historical sales data), automate ingredient ordering, and schedule baked-goods production.
• National Geographic Online: first-generation website for the National Geographic Society. National Geographic Online included management systems for coordinating online content with the Society's print publications. It also included gateways for subscription-only online content, and a Web-based storefront for sales of Society memberships and merchandise.

Major development projects include:

• WorldClass: Customer relationship management system for Fidelity Investments Institutional Services Company. WorldClass provided inbound and outbound sales representatives with a complete history of all contacts with existing or potential customers, tracking customer preferences, sales history and estimated future revenue potential. WorldClass also supported definition and conduct of outbound sales campaigns, and allowed automatic distribution of literature and marketing materials. (VB, C++, Oracle)
• Premier: natural gas trading system for Southern Natural Gas. Premier allowed traders to nominate gas flows from production facilities to local delivery clients on a daily basis. Premier calculated actual gas flows from measured data, allocated physical flows to nominated contracts based on approved regulations, and calculated bills based on allocated flows and published tariffs. (VB, CORBA, C++, Oracle)

Other duties included:

• Developed and taught internal classes in Visual Basic programming, good programming practices, and client/server fundamentals.
• Mentored other programming team members.
• Conducted code and design reviews of other projects at Sapient.
• Developed internal sales forecasting tools.
• Developed HTML generators for issue-tracking systems.

Other technologies include Java, SQL, HTML, Watcom and Access. Programming environments include Windows 3.11, Windows 95, Windows NT and Sun Solaris.

Contract electronics and test technician.